%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2025 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => $title &> <& /Elements/Tabs &> % $m->callback(CallbackName => 'BeforeActionList', ARGSRef => \%ARGS, Ticket => $TicketObj, results => \@results); <& /Elements/ListActions, actions => \@results &>
% $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS, Ticket => $TicketObj, CanRespond => $CanRespond, CanComment => $CanComment, ResponseDefault => $ResponseDefault, CommentDefault => $CommentDefault ); <& /Elements/Crypt/SignEncryptWidget:ShowIssues, self => $gnupg_widget, Queue => $TicketObj->QueueObj &> <& /Elements/ShowWidgets, Object => $TicketObj, Page => 'Update', ARGSRef => \%ARGS, &>

% $m->callback( %ARGS, CallbackName => 'AfterForm', Ticket => $TicketObj ); <%INIT> my $CanRespond = 0; my $CanComment = 0; my $checks_failure = 0; my $TicketObj = LoadTicket($id); my @results; # no support for muliple articles included at the same time ( $ARGS{IncludeArticleId} ) = grep defined && length, @{ $ARGS{IncludeArticleId} } if ref( $ARGS{IncludeArticleId} ) eq 'ARRAY'; if ($ARGS{IncludeArticleId}) { my $article = RT::Article->new($session{'CurrentUser'}); my ($ret, $msg) = $article->Load( $ARGS{IncludeArticleId} ); if (!$ret) { # Make sure we don't finalize the update if we won't be able to include the article $checks_failure = 1; push @results, loc('Unable to load article "[_1]"', $ARGS{IncludeArticleId}); } } $m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, checks_failure => \$checks_failure, results => \@results, CallbackName => 'Initial' ); $m->scomp( '/Articles/Elements/SubjectOverride', Ticket => $TicketObj, ARGSRef => \%ARGS, results => \@results ); unless($DefaultStatus){ $DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status()); } my $title = loc("Update ticket #[_1]: [_2]", $TicketObj->id, $TicketObj->Subject); # Things needed in the template - we'll do the processing here, just # for the convenience: my ($CommentDefault, $ResponseDefault); if ($Action ne 'Respond') { $CommentDefault = qq[ selected="selected"]; $ResponseDefault = ""; } else { $CommentDefault = ""; $ResponseDefault = qq[ selected="selected"]; } $CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or $TicketObj->CurrentUserHasRight('ModifyTicket') ); $CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or $TicketObj->CurrentUserHasRight('ModifyTicket') ); ProcessAttachments(ARGSRef => \%ARGS); my %squelched = ProcessTransactionSquelching( \%ARGS ); $ARGS{'SquelchMailTo'} = [keys %squelched] if keys %squelched; my $gnupg_widget = $m->comp('/Elements/Crypt/SignEncryptWidget:new', Arguments => \%ARGS ); $m->comp( '/Elements/Crypt/SignEncryptWidget:Process', self => $gnupg_widget, TicketObj => $TicketObj, ); my $reload_page; if ( $ARGS{'SubmitTicket'} ) { $ARGS{UpdateType} ||= $ARGS{DefaultUpdateType}; my ($status, @msg) = $m->comp( '/Elements/ValidateCustomFields', CustomFields => $TicketObj->TransactionCustomFields, Object => RT::Transaction->new( $session{'CurrentUser'} ), ARGSRef => \%ARGS ); unless ( $status ) { push @results, @msg; $checks_failure = 1; } ( $status, @msg ) = $m->comp( '/Elements/ValidateCustomFields', CustomFields => $TicketObj->CustomFields, Object => $TicketObj, ARGSRef => \%ARGS, ); unless ( $status ) { push @results, @msg; $checks_failure = 1; } $status = $m->comp('/Elements/Crypt/SignEncryptWidget:Check', self => $gnupg_widget, TicketObj => $TicketObj, ); unless ( $status ) { $checks_failure = 1; $reload_page = 1; } ( $status, @msg ) = PreprocessTimeUpdates( \%ARGS ); unless ( $status ) { push @results, @msg; $checks_failure = 1; } } # check email addresses for RT's { foreach my $field ( qw(UpdateCc UpdateBcc) ) { my $value = $ARGS{ $field }; next unless defined $value && length $value; my ($label) = $field =~ /Update(\w+)/; my ( $filtered_emails, $error_msgs ) = ProcessEmailAddresses( Field => $field, Value => $value, Label => loc( 'One-time [_1]', loc($label) ), ARGSRef => \%ARGS, ); if ( @$error_msgs ) { push @results, @$error_msgs; $checks_failure ||= 1; } $ARGS{ $field } = join ', ', grep defined, @$filtered_emails; } } # $skip_update is provided below by reference to allow a final check to stop # the update and print a message for the user to fix something. my $skip_update = 0; $m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update, checks_failure => $checks_failure, results => \@results, TicketObj => $TicketObj ); if ( !$reload_page && $checks_failure && $ARGS{SubmitTicket} && RT::Interface::Web::RequestENV('HTTP_HX_BOOSTED') ) { $r->headers_out->{'HX-Trigger'} = JSON( { actionsChanged => { messages => \@results, isWarning => 1 }, validationFailed => [ GetInvalidFields( Object => $TicketObj ) ], }, ascii => 1, ); Abort( loc("Validation error"), Code => HTTP::Status::HTTP_UNPROCESSABLE_CONTENT ); } if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) { $m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' ); return $m->comp('Display.html', TicketObj => $TicketObj, %ARGS); } $TicketObj->CurrentUser->AddRecentlyViewedTicket($TicketObj); <%ARGS> $id => undef $Action => '' $DefaultStatus => undef